FAQs

Signing up to take part and fundraise is nice and easy. Click on the ‘Join Now’ button and fill out the online form to set up your personalised Kilometres for Kids fundraising page.

Can't log in? That’s no good! It's easy to reset your password. Just head to the login page and click ‘Forgot password?’ It'll send you an email, then you'll be on your way. If you didn't receive the email make sure you check your junk or spam folder. It might take a few minutes to arrive.

Yes, the more the merrier! You can create a team and invite anyone you like to join it. It’s a great way to fundraise with friends and family, or get your workplace involved. Create a team when you sign up or afterwards from your dashboard.

You can invite anyone to join your team.

Yes, sign up online and monitor your fundraising progress, inform supporters, and receive assistance from our dedicated team throughout the process.

We encourage everyone to sign up early so they can take part fully in the challenge, but registrations will remain open until the end of March.

Join our Facebook group here so that you can be part of the supportive community.

A fitness challenge is a fantastic way to have fun and connect with your colleagues whilst ticking some health goals!

One person acts as the Workplace captain and registers as a workplace. This person becomes the Workplace Captain and can manage the workplace from their dashboard. If you want teams for different departments, work locations, or friendly competition, you can add them later from your dashboard. 

The person who set up the Organisation page is automatically assigned as the administrator. If your organisation would like to create multiple teams, the administrator is responsible for setting these up for each department.

Set up a workplace team here to get everyone involved.

Another option is to ask your business if they would dollar match what you fundraise.

Kilometres for Kids is a fitness challenge taking place over 31 days in March. Choose to walk or run 85kms over the month or cycle 300kms. By participating and fundraising for Starship, you will help keep the Starship Air Ambulance flying. And bring life-saving care to sick and injured children all over Aotearoa.

Kilometres for Kids is a fully virtual event. You can choose to do your activity whenever and wherever it suits you.
You can connect with other Kilometres for Kids participants through our Facebook group.

We have chosen these as they are popular activities, but you can choose to do other activities for your distance, eg swimming or wheelchairing. You just need to register your kilometres.

If you don't want to choose one of the suggested distances, you can nominate your own. Kilometres for Kids is a month-long adventure. Choose a distance that can be done in short bursts daily, or on a weekly or fortnightly basis.

Go to your dashboard and click on ‘Log Activity’. 

Here you can connect to your fitness app, such as Strava, Garmin or Fitbit so it automatically uploads to your dashboard.

Alternatively, you can enter your activity manually.

Make sure under your Strava Privacy Controls in Settings that your profile page and activities are set to ‘Everyone’.

Kilometres for Kids currently tracks kilometres. If you would like to track your steps rather than distance, you can simply convert your steps using a step converter such as https://www.thecalculatorsite.com/health/steps-km.php

Enter your steps into this online converter to find an estimate of how many kilometres you have done and then log them through ‘Log my kms’.

When you are logged into your account, go to your dashboard and then click on the Log Activity tab. Here you can set your target distance. Just remember to click SAVE CHANGES further down the page.

If you are logging your activity manually, it can take up to 20 minutes for this to appear on your fundraising page. Please ensure you 'save' your activity each time you log it otherwise it will not show up.

If you are logging your activity via a sync with Strava, Garmin or Fitbit it can take up to 24 hours for this to appear on your fundraising page. 

Absolutely! You can start your training as soon as your page is all set up. All activity recorded before March will be reset to zero at midnight on 28 February.

Note that the virtual map of NZ will be available on your dashboard during March only for you to track your progress.

If you track your workouts with Fitbit, Strava, MapMyFitness or Garmin your distances will automatically add to your tally.

1. Download the Fitbit, Strava,MapMyFitness or Garmin app and set up your account
2. Log in to your dashboard and click on the Log Activity tab.
3. Under the heading Connect your preferred Fitness app, click your chosen app.
4. Follow the prompts to connect your account
5. When you next work out, select start your workout in the app on your phone. Once you end your workout, save your workout and your distance will be published to the tally on your page the following day.

If you have synced your app already but it is not working, please log in and re-connect it.

• Fitbit: You must start an activity and save it. If no activity is logged, then your cumulative activity will sync at the end of the day. If you are having issues, try syncing through BOTH your Fitbit and the Fitbit app on your smartphone.
• MapMyFitness: You must start your workout, stop your workout and then SAVE your workout. 
• Strava: You must start your workout, stop your workout and then SAVE your workout.
• Garmin: You must start your workout, stop your workout and then SAVE your workout.

Your tally will be updated each day with the previous day’s distances.

Additional tips:
To accurately track steps, users need to start and stop an activity and then save it. This will then sync to the platform, usually within 24 hours.

There is one exception to this with Fitbit, depending on the settings you have in place on the platform.

Fitbit will count your cumulative steps taken throughout the day. So even if you didn't go on a run, you may have clocked up 10,000 steps during the day. 

• If you use Fitbit and you log an activity, e.g. start, stop and save a run. This run will sync to the platform.
• If you use Fitbit and you do not log an activity, then at the end of the day this total step count/distance will sync to the platform.

Fitbit will not sync a logged activity AND cumulative activity.

To check your settings, navigate to:

Platform setup > General Setup > App Settings> Scroll down to Fitbit

There is a tickbox: Only pull in data from activities via "starting and stopping" the app.

If this is ticked, then the cumulative activity will not sync at the end of the day, and the app will work just like Strava, MapMyFitness and Garmin.

Fundraising pages will remain open until 11.59pm on 29 May 2026.

If it's your first time fundraising, asking for donations can be daunting. But don't be scared, friends and family want to support you! Just explain what you're doing and why you're doing it, then ask. If you don't get any donations the first time, you can always ask again later.

Donating to yourself is a great way to show your supporters your commitment to support Starship. On your fundraising page select the amount you want to donate and then click on the person icon to show it’s a Personal Donation.

When you're talking about why you are fundraising, make sure you speak personally. People are chipping in, because this cause is important to you. Tell a personal story about why you've taken this incredible step to fundraise for Starship.

Getting donations is exciting, but make sure you say thanks! You can thank your donors by logging into your fundraising dashboard and scrolling down to your donation feed. Click on the heart icon and write a thank you message.

Badges are how we recognise you for being awesome! You'll be awarded them automatically in your dashboard as you hit each milestone.

Every dollar you raise will help to keep the Starship Air Ambulance flying. How awesome would it be if you exceed your goal! If you're stuck on how to boost your fundraising total why not try posting in our Facebook group? Our community would love to meet you and support your journey.

Feeling nervous about meeting your fundraising goal is normal, but remember, you can adjust it anytime, and our team is here to support you through any challenges.

You can do this, we know you can!

If you do want to change your goal, you can do this by logging into your dashboard and clicking on the ‘Edit my page’ tab. Here you can update the field 'Fundraising Target'. Don’t forget to scroll down and click 'Save Changes'.

We want to make fundraising easy, so we have some great resources to help you do that. Your best tool is your online fundraising page – easy to set up and easy to share. It is the best way to get donations and spread the word about your Kilometres for Kids challenge this March.

Go to the ‘Resources’ tab to find social media tiles, email signatures, fundraising tips and more. 

As an individual, you can qualify for incentives when you raise the following amounts on your own fundraising page:

• Raise $300 to receive a Kilometres for Kids t-shirt.
• Raise $500 to receive a Kilometres for Kids cap.
• Raise $750 to receive a Kilometres for Kids medal.
• Raise $1,000 to receive a Kilometres for Kids long-sleeved training top.

Creating a team is a great way to fundraise with friends and family or get your workplace involved. You can do this when you sign up or from your personal dashboard after you have registered.

You need to know the name of the team you want to join.

You can then join it during the registration process by selecting “Join a Team” when asked and choosing the team’s name from the dropdown options.

You can also join a team after registering. When you are logged in to your account, click on Find a friend at the top of the page and type in the team name or select the Teams tab to find the team you want. Then click on the “Join Us” button

Due to bank Anti-Money Laundering requirements, cash deposits into another person’s or organisation’s bank account are no longer permitted.

If you have collected cash donations and do not have a debit or credit card, we recommend depositing the funds into your own bank account first and then transferring the total amount to us via online banking.

Bank account details:
Starship Foundation
12 3011 0820075 00

Please use your SURNAME as the reference.

Email: fundraising@starshipfoundation.org.nz
Phone: 021 226 5355

As an individual, you can qualify for incentives when you raise the following amounts on your own fundraising page:

• Raise $300 to receive a Kilometres for Kids t-shirt.
• Raise $500 to receive a Kilometres for Kids cap.
• Raise $750 to receive a Kilometres for Kids medal.
• Raise $1,000 to receive a Kilometres for Kids long-sleeved training top.

1. Login to your account and go to your dashboard.
2. Click on Rewards and scroll down until you see the rewards on your dashboard.
3. Click on the relevant Claim Reward button.
4. Add reward to cart.

To claim additional rewards:
5. At the top of the page, click on the menu icon and then Rewards.
6. Click on the additional relevant Claim Reward button.
7. Add the other reward to cart.
8. Repeat steps 5, 6 and 7 to add more rewards.

9. Confirm details and click checkout.

The t-shirts are unisex and below is a guide for the sizes:

We do apologise if your preferred size is unavailable.

We will do our best to send rewards out promptly once they are earned and claimed but cannot take responsibility for their delivery time once they have left us. Please ensure that you have provided a full correct postal address so that your rewards can be delivered.

Participants who make a self-donation to their own individual Kilometres for Kids fundraising page within the first 7 days of signing up and before 11.59pm on 31 March 2026, will go into the draw to win one of three Hypervolt Go 2 massage guns, valued at $269 each.

The draw will take place on Wednesday 1 April and the winner will be notified by phone and email that day.

Team captains will receive an entry into the draw to win a travel voucher valued at $1,000 for every person who joins their team before 11:59pm on 31 March.

Here is how it works: Each time a new person joins a team, the team captain earns one entry into the draw.

The draw will take place on Wednesday 1 April and the winner will be notified by phone and email that day.

Receive $48 on your individual fundraising page between 12pm on Tuesday 3 February and 12pm on Thursday 5 February to be in the draw to win a Garmin Vivoactive 6 watch, valued at $629. Every $48 raised during this time gets you another entry into the draw.

All donations count, including self-donations.

Here is how it works:  For every $48 you raise, you’ll receive one entry into the draw.  At the end of the specified timeframe, the total amount raised on your page during this period will be divided by 48, and that amount will determine how many entries you receive (e.g. raising $100 results in 2 entries)

The draw will take place on Thursday 5 February and the winner will be notified by phone and email that day.

Every participant who has funds on their individual fundraising page by 11.59pm on Saturday 28 February will automatically go into the draw to win a $500 grocery voucher.

The draw will take place on Monday 2 March and the winner will be notified by phone and email that day.

Every dollar donated on your individual fundraising page from 10am on Thursday 5 March will be matched until a total of $10,000 matched funds have been used across the Kilometres for Kids campaign.

Here is how it works: Donations made from 10am on Thursday 5 March will be automatically matched and seen on your fundraising page. For example, after a $50 donation has been made, you will see a matched donation of $50. This means every dollar is doubled until the matched pot of $10,000 is used. This can happen very quickly so you will need to encourage your supporters to donate early, but not too early. This process is automated so at 9.59am a donation won’t be matched. Please also note the dollar match only applies to donations of $200 or less, any higher donations won’t be matched.

Here is how it works: For every $48 you raise, you’ll receive one entry into the draw.  At the end of the specified timeframe, the total amount raised on your page during this period will be divided by 48, and that amount will determine how many entries you receive (e.g. raising $100 results in 2 entries)

The draw will take place on Thursday 12 March and the two winners will be notified by phone and email that day.

Every dollar donated on your individual fundraising page from 10am on Thursday 19 March will be matched until a total of $10,000 matched funds have been used across the Kilometres for Kids campaign.

Here is how it works: Donations made from 10am on Thursday 19 March will be automatically matched and seen on your fundraising page. For example, after a $50 donation has been made, you will see a matched donation of $50. This means every dollar is doubled until the matched pot of $10,000 is used. This can happen very quickly so you will need to encourage your supporters to donate early, but not too early. This process is automated so at 9.59am a donation won’t be matched. Please also note the dollar match only applies to donations of $200 or less, any higher donations won’t be matched.

The draw will take place on Thursday 26 March and the winner will be notified by phone and email that day.